At Telos Import Export & Trading GmbH, your satisfaction is our top priority. We understand that in international trade, reliability and assurance are crucial. That’s why we’ve designed a 100% Buyer Protection Refund & Return Policy to give you complete peace of mind when ordering from us.

1. 100% Buyer Protection Guarantee

We stand by the quality and accuracy of every product we deliver. When you order from us, you can be confident that:

• Products will match the specifications, quality, and quantity agreed upon.

• Orders are carefully inspected and securely packaged to prevent damage.

• You have a hassle-free process for refunds or returns if expectations are not met.

2. Easy Returns

If your order does not meet the agreed standards, returning it is simple:

1. Contact Us Immediately – Notify our team within 14 days of receiving your order.

2. Return Authorization – We will provide clear instructions and a pre-approved return process.

3. Hassle-Free Shipping – We arrange for the return shipping or reimburse reasonable costs if the fault is on our side.

3. Full Refund Policy

• 100% Refund for damaged, defective, or incorrect products.

• Partial refunds for minor discrepancies are negotiated fairly.

• Refunds are processed within 7 business days of receiving and inspecting the returned goods.

Your trust matters most. We will never leave a client out-of-pocket for issues that are our responsibility.

4. Quality Assurance Before Shipping

Every order undergoes a triple-check process:

• Verification of quantity and specifications

• Quality and integrity inspection

• Secure packaging and labeling

This ensures you receive exactly what you ordered, every time.

5. Transparent Communication

From the moment your order is placed, our dedicated account managers keep you updated on:

• Order confirmation and production status

• Shipment tracking and delivery schedule

• Any unforeseen delays or issues

We are fully committed to proactive communication to avoid surprises and maintain complete transparency.

6. Why Companies Trust Us

• Over [X] years of experience in international trade

• Multiple B2B clients in over [X] countries

• Consistently positive feedback on product quality and service

• Our reputation is built on integrity, reliability, and client satisfaction

7. How to Initiate a Refund or Return

1. Email: Suppport@telostrading.de with your order number and issue details

2. Our team responds within 24 hours

3. We provide return instructions or confirm replacement/refund

No lengthy forms. No unnecessary delays. Just fast, fair, and transparent service.

8. Final Assurance

Your business success matters to us. When you order from Telos Trading, you’re not just buying products—you’re gaining a trusted partner who prioritizes your satisfaction above all.

Order with confidence. Your protection is 100% guaranteed.