Welcome to Telos Import Export & Trading GmbH (“Telos Trading,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website (www.telostrading.de) and our wholesale distribution services. By accessing, browsing, or placing an order through our website, you agree to be bound by these Terms. Please read them carefully.

1. Company Information

Telos Import Export & Trading GmbH
Registered in Berlin, Germany – Amtsgericht Charlottenburg HRB 260795 B
VAT ID: DE360909359 | EORI: DE780670368733798
Address: Anhalter Str. 11, D-10963 Berlin, Germany
Contact: verify@telostrading.de | +49 1551 0175267

2. Use of Our Website

• You agree to use this website only for lawful purposes and in accordance with applicable laws and regulations.

• Unauthorized use, including fraudulent activities, misrepresentation, or attempts to access restricted areas, is strictly prohibited.

3. Products & Services

• We are wholesale distributors of a wide range of products including (but not limited to) food & beverages, construction materials, electronics, agricultural supplies, medical equipment, and consumer goods.

• Product availability is subject to change without prior notice.

• Images, descriptions, and specifications on our website are for informational purposes only. Actual products may vary slightly.

4. Orders & Payments

• Orders are processed only after confirmation and approval by Telos Trading.

• We reserve the right to refuse or cancel any order at our discretion.

• Payment terms will be communicated during the order process. Unless otherwise agreed, full payment is required before shipment.

• All prices are quoted EXW (Ex Works) unless otherwise stated.

5. Shipping & Delivery

• We offer international shipping and export solutions. Delivery times may vary depending on product availability, destination, and logistics.

• Risk of loss passes to the buyer upon delivery of goods to the carrier.

• Customs clearance, duties, and taxes are the responsibility of the buyer, unless otherwise agreed in writing.

6. Returns & Refunds

• Due to the nature of wholesale trading, returns are accepted only in cases of defective or non-conforming goods.

• Any claims must be made within 7 business days of receipt. Supporting evidence (e.g., photos, documentation) must be provided.

• Refunds or replacements will be issued at our discretion after verification.

7. Intellectual Property

• All content on this website, including text, graphics, logos, and images, is the property of Telos Trading and protected by copyright and trademark laws.

• Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

• Telos Trading shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

• Our liability is limited to the value of the products purchased.

9. Compliance with Laws

• Clients are responsible for ensuring that purchased products comply with import regulations, certifications, and standards of their respective countries.

• We do not accept liability for goods seized, delayed, or restricted by customs authorities.

10. Governing Law & Jurisdiction

• These Terms are governed by the laws of Germany.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.

11. Amendments

• We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on our website.

12. Contact Us

For questions regarding these Terms & Conditions, please contact us:
📧 verify@telostrading.de | 📞 +49 1551 0175267